Best regards! From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We will definitely be returning. Also, the lounge doesnt have any water bottles, so we had to buy water at the gift shop. But in any case, its really the managers fault to run the hotel in such a bad way. A/C works just fine. I liked the food. Do not drink the tap water. Dial '0' from your in-room phone to place your order with Service Express. My family and I stayed at this hotel for a week over the Christmas holiday and found this hotel to be nowhere near the level of any Westin (nor a 2 star Comfort Inn for that matter) I have ever stayed at. from your phone you can see restaurant wait times, order room service, schedule spa, and request maid service/items to your room. I talked to several other guests, and we all had the same impression - beware because you will need 3 hours to be served dinner in the restaurant, do not expect anything more than toast and simple pastries for the complimentary breakfast, unless you pay a steep price for full breakfast in the restaurant. Our staff will clean, dry, and safely secure your gear and have it ready to go for your next dive trip. The view was absolutely amazing! at waters edge which is perfect for our pick ups. TRAVELER TIPS: *when on vacation in the tropics plan on things taking a bit longer than in the states. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Ask about 36% or 40%, Aluminum 100 cu. A true experience of all you can eat and all you can drink, with not only the best service, but the best food and drinks, for the right price. If we had to pick a favorite it would be Angel, but they are all so sweet! During times of uncertainty, we recommend booking an option with free cancellation. Find a cancellation policy that works for you. Property amenities Internet Available in all rooms: Free WiFi Available in some public areas: Free WiFi Parking and transportation Free self parking on site Wheelchair-accessible parking available This is how you care for others. Out of this world cooking! this hotel was great base for exploring cozumel, loved it. We were sad to go but we will definitely be back! Skip to main content. The drinks seemed unlimited but I am not sure, I think we had two each. Our room had a great bed and an astonishing view. We can also host meetings and special events in Cozumel, such as destination weddings. Show Prices. Free Wifi. Similar to all the northern properties, snorkeling is very enjoyable right along the coast line. Tout proche de monuments populaires comme Scorpion . Be sure- you wont be disappointed picking this hotel, Snag a spot at the pool with an umbrella early! A breathtaking view of the Caribbean Sea is offered in the units. My family and I stayed at The Westin for 5 days. Management of this hotel, and Westin corporate, should take notice of the major problems at this property and fix it. Probably the best we have had in Mexico- kudos to the chefs! And trips to the spa were pure luxury. Simple things like no towels, no staff to clean rooms, very poor food service operation and just overall poor service. Great locations and deals for every budget. W I thank you for giving us the change to know your opinion and your experience that give us the opportunity to improve our procedures and advised our guest the resort is not able to hold reservations with early check in or late check out due to the hight occupancy. The food was quite good. The only suggestion was to change in the public bathroom.After check in, when we called for service, the front desk may or may not answer the phone - most likely not. The beachfront location is tough to beat as a dining location. If you dont book a flexible rate, you may not be entitled to a refund. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. Everything you need is close by and easily accessible. I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. Wheelchair-accessible parking and van parking available Food and drink Buffet breakfast available for a fee daily: USD 20 per person 2 restaurants 2 bars/lounges and 1 poolside bar 24-hour room service Restaurants on site Cuzamil Las Gaviotas Snack El Cielo Things to do 24-hour fitness center Full-service spa Outdoor pool Playground Sauna From there you simply backroll onto the magical coral reefs of Cozumel and enjoy your dive. The hotel itself is brand new and beautiful, only opened in August 2017, but when you cant eat, have clean towels or get water replaced in the rooms the nice hotel features are hard to enjoy. The drinks seemed unlimited but I am not sure, I think we had two each. Pool was beautiful, what an amazing view! Rooms supper clean as expected from Westin chain. Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. Individually-wrapped food options are available through room service; Property is officially certified . Norte N 280 Entre 4Ta Y 6Ta Col. Centro, Cozumel, Mexico, 16501 Snow Road, Brook Park, United States, 451 Clyde Fant Parkway, Shreveport, United States, 909 North Thompson Lane Bldg A, Murfreesboro, United States, 711 Post Street, San Francisco, United States. Give it another couple of months and this property will be a full 5 star. All Inclusive. Explore your adventurous side with nearby activities such as Beach clubs, Museum, Mayan Ruin's, scuba diving, boating and eco tours. Such activities as diving, kayaking and snorkelling are also provided. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. more. they made great food and drinks. Room Service Menus WEEKEND BREAKFAST MENU Breakfast Hours of Service: 7 a.m. to 11 a.m. on the weekends. My room type reserved wasnt honored. A buffet breakfast is served daily in the restaurant. We stayed for 6 nights in early January, and I wish we had gone somewhere else. Checkin:4p.m. | If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. Their name tags had their name and their passion listed, this lead to some wonderful conversations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. To summarized: worst hotel I have seen in that price range, i feel like SPG presented false advertising for this hotel and this badly impacted my perception of the Westin brand.Most of the staff provided a very bad experience, but a couple of people were nice though. The same goes for the bath amenities. Marriott Vacation Club International. Arrival: Arrived by rental car. the palace resort app is very user friendly. The rate for the time period I am going was 145.00 per night. Enjoy couple's massages, therapy baths, facials, body wraps and more. Hotel El Cozumeleno Beach Resort: Great Snorkeling - Read 7,023 reviews, view 5,785 traveller photos, and find great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. I loved the hotel, it was hip new and fairly clean with unbeatable location next to the ocean. Oferta especialOferta de paquete. If you don't feel like dining out, the room service was ready to please. Join our community to receive the latest deals, exclusive discounts & travel inspiration! 11:00 am, Client must call Hotel previous arrival. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Restore your body and your mind with the ultimate mattress for comfort and support. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. In addition this is paired with the worst service you can get (30 mins wait to order, then main dishes served as we are still eating appetizers. On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. Swimming pool was nice too. The check-in and check-out were so easy. The Westin Cozumel: Great place to stay - See 726 traveller reviews, 1,286 candid photos, and great deals for Cozumel, Mexico, at Tripadvisor. Restaurante Gaviotas restaurant is an ideal place for enjoying contemporary cuisine. . This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Just a very poorly run operation which we could not imagine at a Westin brand hotel. Guests will enjoy Caribbean meals at La Cabana del Pescador, which is in 100 metres away. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, the scallops that are a deep yellow color). Room service. Own or manage this property? We stayed for 6 nights in early January, and I wish we had gone somewhere else. Outside of that, the hotel is very badly run. Shop Travel . The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. Our room was beautiful and cleaned daily by the most wonderful guy housekeeper, I wish I had gotten his name. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. For more comfort a hair dryer, complimentary toiletries and a tub are provided. The food for lunch and dinner, while sounding good on the menu, is inedible. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. People were best and ready to render an incredible service. Westin Cozumel lies next to San Juan Reef. Ver hotel . THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. What are some restaurants close to The Westin Cozumel? The other restaurant is called Cuazmil. . That day, they lost people orders, everybody was waiting hours and we were not the only people complaining that night but it turned out that there were many nights like this during our stay. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. Despite taking complaints to the manager there wasnt even an apology. A very welcoming entrance indeed! However, it is a lovely beach walk and the pay off is to be able to snorkel off the beach! I called the Platinum Elite support line and they found it. Dial Service Express. Location was within 15 min walking distance to playa san juan. We all enjoyed the evening restaurant Mayan menu. And of course you can always swim and snorkel right off the beach. . *More umbrellas are needed in the pool/beach areas. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. All rights reserved. During times of uncertainty, we recommend booking an option with free cancellation. U have my contact. Your compliments mean a lot to us as we strive to provide our guests with the best stay. *Extended breakfast hours available Saturdays and Sundays until 3PM. The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. Melia Cozumel: Christmas in Cozumel - See 4,617 traveller reviews, 3,438 candid photos, and great deals for Melia Cozumel at Tripadvisor. Hotel Reservation Network | 2023 All rights reserved. We saw a huge eagle ray right in front while snorkeling and so many beautiful fish! Review tags are currently only available for English language reviews. "Vintage old Villa surrounded by big hotels". Hotel El Cozumeleno Beach Resort: 2013 family vacation - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. We use cookies to ensure that we give you the best experience on our website. More modern in appearance. Destination fee $1.30 per room / night More. Join our community to receive the latest deals, exclusive discounts & travel inspiration! #14 Best Value of 17 Cancun Hotels with Villas. The Westin Cozumel: Amazing for so many reasons! This room also is standard with a single King bed. The Westin Cozumel The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. But I am not surprised you called and the phone kept ringing. Angel, Ananias, Jorge, Marco, Erbe, and Alejandra were all wonderful to name a few. All children under the age of 6 may stay free of charge when using existing beds. I can't forget Fernando who assisted us at arrival and helped secure our transportation back to the airport. Try the restaurants within walking distance! Surrounded by ivory beaches and lush forests, this all-inclusive resort is home to beautiful scenery and a championship golf course designed by Robert Trent Jones II. 2.0 miles from Melia Cozumel. Wake up Calls. He's often out mingling amongst the crowd. The room was decorated very tastefully. 52-998-848-7400 Dinner. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. Breakfast Firstly, the good stuff! Palmaa - The House of AA - Puntuacin de los viajeros: 5.0/5. It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! Shade is limited and the sun is strong. We requested room service one day (breakfast) and we had to call in the morning to double check if we were receiving it. Wow I've never seen anyone leave a room so immaculate! I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. We can't wait to return. L'tablissement possde galement piscine et petit djeuner inclus. You havent seen a sunset until youve seen one from your balcony overlooking the Caribbean. 24 Hour Room Service. The 5-star Westin Cozumel All Inclusive is set approximately 5 minutes' walk of San Juan Reef and 4.8 km away from the local history Museum of Cozumel. Offering a private beach area and water sports facilities, The Westin Cozumel is situated in Cozumel in the Cozumel Region, 8.7 miles from Dolphin Discovery Cozumel. Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. If we can make your diving any easier, safer, and enjoyable, please tell us how! Experience culinary delights from some of the best chefs in Costa Rica when you visit the bar and restaurants at Westin Reserva Conchal, An All-Inclusive Golf Resort & Spa. . more. As the name may imply, this is a Yucatan specialty restaurant, but also feature internationalist fusion with the Inca-Mayan cuisine. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. 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