Tripadvisor performs checks on reviews. To this day, I have not received any communication from "BAD Experience". Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. Monday trips must be cancelled by Friday of the previous week. We flew into Cancun and stayed in Riviera Maya. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Dont use them. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. It will be our pleasure to serve you. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. Later it turned out not to be pertinent. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dear guest, Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Take your trash with you. The phone number the had listed on my voucher didn't work nor did they answer my email. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. The whole trip was wonderful except for our airport transfer both ways! Not sure? Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Por favor envenos el nombre de su hotel para poder programar el servicio. Shame on you BD travel experience for allowing this kind of scam. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. It is always a pleasure to assist you and we remain at your disposal. This delayed our trip for an hour. Ive demanded a refund and they have yet to follow suit. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Rename to BadDay Experiences - con artists. We commented that "it looks like a yacht" and were excited for our trip. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. Our travel time experience was great! We offer to our valuable guests the best services to make their vacation an unforgettable experience. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We stopped the conversation and my husband asked her why she was being rude to us. They said we missed it. We booked the tour to Cozumel at the best day counter in our hotel. Recommended. Finally, at 4 AM, I got on the phone and they actually looked into the issue. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. We called the company at 10:35 to see where the driver was. It was almost a blame game with them blaming others. Overall the process was smooth and no complaints. Tripadvisor performs checks on reviews. Do you have an email to contact BD Experience Cancun? 08 Days. Terrible customer service. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. It showed on the email that our pick up time was changed. They treat you like you are nobody. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. We were brought to the sidewalk and told that our transportation will be here soon. We had to wait 2 hours in the bus before it left the airport. The only they cared for was tips and selling beers. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. I want to confirm a transfer booked through American Airlines. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Burgerhouse Av. We were verbally told to be at the lobby for a 4:30 pickup. Groupon promo codes may not be used for this offer. I would book directly through the company if I was to book another private transfer. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. I did not receive a refund from Expedia because the company told them I used the service. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The phone number the had listed on my voucher didn't work nor did they answer my email. They are clearly in collusion with resort staff and the taxi drivers. For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. De cancun a playa del carmen, es raza pequea denteo de su maleta. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Finally they put us in a shared van to drop us to the hotel. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I called them and was told we do not have any vehicles for late pick up???? more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Other deviated service requests must be scheduled by 6 p.m. the previous day. Nor Gonzalez has been of no help either! Canceled bus after confirmation without rectification. But the tour we took with them was misleading. VisitOro Valley Dial-a-Ride Policiesfor additional details. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Dear guest, This is the version of our website addressed to speakers of English in Hong Kong. By 10:55am they finally arrived with a large group from another hotel. The toilets were dirty and hard to flush and smelled bad. Muchas gracias por ponerse en contacto con nosotros. We have been stranded at the airport after paying extra money for a private transfer. Mu. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . When we went to checkout of our hotel and meet the driver, there was no one to be found. We scheduled a transportation for a flight out. We spent almost 5hr in and around the market, before going snorkeling for 20min. Its always a pleasure to assist you and we remain at your disposal. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Tripadvisor performs checks on reviews. Hilde Bec. Job in Marana - Pima County - AZ Arizona - USA , 85653. N. 55 de 1.246 restaurantes en Cancn. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. Do not trust them, do not know why Costco Travel uses them. We booked our return trip before leaving for the hotel. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. This is the version of our website addressed to speakers of English in the United States. We were provided pictures of an almost new looking catamaran. My trip was booked AND payed 2 times due to a failure of the system. TERRIBLE. Solo se hacen recogidas en hoteles de la zona de Cancun. We we're praying to make it in one piece. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. If I was only rating the travel service I would give them five stars. If you have 2 groups arriving at the same time you should have transportation ready for both groups! We flew into Cancun and stayed in Riviera Maya. A nightmare of a company. Amazing tours and fun adventures waiting for you. Oro Valley Dial-a-Ride (520) 229-4990. Dear guest, So this is the 3rd time DB screwed us up. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. He said he would be there in 5 minutes. BD was primarily just our airport transfer, but they were beyond great. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Review tags are currently only available for English language reviews. The bathroom doors had holes and the kitchen was falling apart. I asked for her manager's name, was given a first name and then left. Great, fast service every time I have used them. Bonampak Sm 64 Mz 40 Lt 20. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Transportation service never arrived for both of my pickups. They are clearly in collusion with resort staff and the taxi drivers. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. They are well organized, professional and friendly. Hilde Bec. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. For 47 U.S. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. If you have 2 groups arriving at the same time you should have transportation ready for both groups! So we waited and waited and waited in the hot muggy heat for 30 minutes. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Wait where the coach operator can see you. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. What time will pick up be. Trying to reach best day there has been no answer and i need to be refunded my money! By BD Experience. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . We have used BD the last 3 years. This is the version of our website addressed to speakers of English in the United States. We were told we had to be in the lobby at 3:10 AM, yes that early. After about a 35 minute wait our transportation finally arrived. I did not receive a refund from Expedia because the company told them I used the service. Thank you very much for contacting us. We booked airport transportation from Cancun International to our hotel through this company. It was our last night of vacation and we woke up at 2:30 am to wait around. We had a private car pick us up and bring us back to the airport. No eating on the transit vehicle. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Very disappointed and terrible experience with this company. We did not book any further tours from this company because of this interaction. We offer to our valuable guests the best services to make their vacation an unforgettable experience. So we waited and waited and waited in the hot muggy heat for 30 minutes. No reaction of BD. He was polite, helpful, and well-spoken. Airport/Aircraft/Aviation. No alcoholic beverages. Aircraft Refueler. We scheduled a transportation for a flight out. That is in stormy, windy, cold weather. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Our driver Raul got us to the terminal at approximately 6 pm. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. Yes Best Day Tours was the same as BD. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 15 tht of july , of course no reaction of this corrupt organisation ! Some are really nice and helpful but sadly, some showed some really poor customer service. From $24.00 USD. Better to use a taxi and not use them or pay for their service. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. It was all shopping in tourist market. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. I said know weve been waiting since 10:20 for our 10:30 pick up. Review tags are currently only available for English language reviews. About one block from your desired stop, pull the cord or press the bell tape next to the window. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. This is not the way to sell something. Aircraft Maintenance, A&P Mechanic. My confirmation came from Costco who made my reservations. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. This is the hardest company to contact. Thank you very much for contacting us. My confirmation came from Costco who made my reservations. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. See Viator voucher terms under "Viator Vouchers". If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. We were immediately helped. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. All our drivers are bilingual, friendly and professional. We waited for a few minutes for the shared van (~10-15 minutes). For Dial-a-Ride policies, please click here. No accountability whatsoever! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. You should contact your travel agent for pickup time. But not on this day. . We couldn't snorkel in Chankallah park due to bad weather. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. Then, they had the nerve to text me once we got there asking how was my trip. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. First time purchase only, local category deals. The drivers both to and from the airport were very nice and friendly. Dear Guest: (Enter less keywords for more results. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Transportation from Cancun to Playa del Carmen 18 Reviews. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Our last 2 experiences were not good. Service areas vary for seniors, persons with disabilities, or the general public. We saw people arrive after us get picked up. The RTA contracts with Sun Tran to operate the Sun Shuttle service. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. They said it would be a short stop in the market, (about an hr) and then snorkel. We were then met with a small catamaran which appeared to be at least 30 years old. Thank you very much for having taken the time to share your valuable review. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. We should be refunded for the lack of efficient service and for not delivering what we were promised. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. I want to confirm a transfer booked through American Airlines. After about a 35 minute wait our transportation finally arrived. how to we confirm our pickup. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Worst company to work with. Yes Best Day Tours was the same as BD. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Never interfere with the drivers ability to drive safely. 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