I have sent you all the paperwork that you have asked for. To whom it may concern: Good luck to all of you. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. They told me to moneygram the money from Walmart. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. Average of 79 Customer Reviews. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Selene offers competitive salaries along with a comprehensive and flexible benefits package, such as: Medical and Dental Insurance Vision Plan Life and Personal Accident Insurance Disability Benefits Flexible Spending Accounts Paid Time Off and Company Paid Holidays 401K with Company Match Corporate Incentive Program Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! So I call Selene and I am told the lender was no longer willing to work with me my only option was to pay a full payment plus another half payment to catch up on the payment I had missed less than 15 days before, so February 2018 I managed to scrape up enough for the 1st payment at almost $1300. This comment was posted by a verified customer. Recommended Reviews - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. We are going to find out soon. SELENE is a trademark of Selene Finance LP. I am in the midst of this horrible experience and concerned about what will happen next. Im in Tx and i need help on refinacing. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. Im an insurance contractor that was working an insurance claim for roof, sidimg, and gutters. They are in the business of acquiring homes as investments. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. They are VERY concerned. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Selene is clearly wrong in their behavior, regardless of acting as a debt collector or a mortgage servicer, and they have violated all of your consumer rights. Selene Finance received their last and final payment on 03/01/2022. I'm losing everthing after my dad passed away on February 5, 2022. Fraudulent on a modification application that have been withdrawn before any parties agreement. We have never been late on a payment for our mortgage, car, etc. I guess I should Hate Bank of America for selling my mortgage to them, SELENE very very unprofessional. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. 9990 Richmond Avenue, Suite 400 South. They sold house sold on April 7th. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. Basically I have to do their work! Get the latest business insights from Dun & Bradstreet. I as well feel that something very wrong is going on. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. Selene Finance LLC. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. They said they will take if I go to Walmart on May 31st. Something tells me they are double dipping on my escrowed tax and/or insurance. I believe this company is in the business of fraud and property theft through misrepresentation. And to have a chance to pay the mortgage amount with a aurthorized card. I dont think they really know anything about my account. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. THEY WILL GET WHAT IS COMING TO THEM. I live pay check to pay check and I have always paid my mortgage payment. There are different types of grace periods, including those for mortgages, car loans, credit cards, student loans, and health insurance. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. Was also told they would do a new escrow analysis. In addition to charging the borrower, Selene finance also tried to charge fees to the broker and agent that were responsible for negotiating the original loan modifications. I am also in the process of taking legal action against them. I called them and they were adamant that they did not even though my bank verified this. This is very frustrating and has gone on now for over three weeks. Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. I set up bill pay with my bank. The Ford Fusion has been a popular vehicle among truck drivers. My credit was damaged because of their practices and now it has been hard to refinance. The grace period, however, gives you until the 10th or the 15th to make a payment before you're considered late. Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 They keep sending my mail to the wrong address. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. The letters they sent were from Ajia Laird, Loss Mitigation Department. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. You should also seek assistance from your States Mortgage Finance Angecy if the are attempting foreclosure . My mortgage was bought by Selene. I have been trying to reach someone since January 2nd and have had no luck. THEY WANT OUR PROPERTY. We are readily available to assist you with your mortgage needs now and in the future. Since then Selene has broken the law and lied to me. I would love to join the lawsuit as well. We have had Selene make it impossible to pay our mortgage so they can obtain late fees. When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. post my payments so it doesn't show outstanding and stop deducting insurance payments. Thats all I can say in this forum. I gave them all the details and they are NOT PLEASED! WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. They said no. Access Your Account I have made numerous complaints about this. I was also offerred a forebearance program. Popular Searches. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. It was started by Joseph Papp, a retired U.S. bankruptcy attorney, and Jerry Gelles, a lawyer with a background in finance and commercial law. I am in the same situation - stuck on the never ending remodification treadmill. The company provides those looking for homes loans. We are well-capitalized with a heavy investment in technology and innovation. Decide on what kind of signature to create. u We provide above and beyond specialized treatment of hard to cure default circumstances. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. I have been trying for modification since January 2019. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. WE ARE JUST OBJECTS. Different year, same story. I am currently in the process of losing my house to them. Oh my goodness! If it is not in by the 1st, another late fee applies. I had to declare bankruptcy to save my property and my business. Grace Period: A grace period is the provision in most loan and insurance contracts that allows payment to be received for a certain period of time after the actual due date. Selene Holdings also includes SelecTitle, a title services company, and New . En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. Understand that Selene makes the least amount of money by modifying your loan. Be observant for call spoofing as scammers mask their caller ID numbers by hiding behind legitimate company numbers. I am a 65 yr old female, a widow at that and was told that I had to sign the modification or lose my home. Im a victim of Selene Finance. I called Selene Finance and asked what to do. I will tell all family and friends to RUN if they end up with them. One lady stated she needed my SS number in order to look up my loan. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. Ironically, my statements from Selene show I am paying escrow. At best Selene is a poorly run company. On average, employees at Selene Finance stay with the company for 3.3 years. I wont back down until they change or go out of business. Marked my payment late despite asking for additional time. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. Forged me to modification but I didnt sign. Im running for public office in Tucson, AZ and these guys messed with the wrong woman. I am not pleased at all! $88.7 M. Employees. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. My credit is damaged to ever and I am near retirement. Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. Selene Finance is a non bank mortgage servicer, essentially a debt collector. Hello distressed Selene Finance mortgage holders, I got my letter a month ago and I have not heard anything from Selene. I called Selene in November, before my payment was due, just to ask what the grace period was because I knew I would be a few days late due to my new job having a delay on my first check. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They just acquired loan from previous lender who acquired from chasegiving me runaround on loan mod ..I was originally supposed to put at end of loan with community loan servicing..was waiting on paperwork because they said I was approved.then next thing I know they said they no longer serviced loan..call selenefirst thing when I looked up for ph # horror story after horror story 1 star rating most people said only cause was that you couldnt give a zero star rating. All I was told was to send by moneygram from Walmart. Desired outcome: 2.0. on October 15, 2022. Review updated: Feb 02, 2022. Here is a link to the CFPB's new mortgage servicing rules http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/ The problem with this company is the only thing they can do is hound you. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. As your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times. To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. I made a quarter million in profit. They mailed me a number of letters saying they denied my modification but requested more documents. They enjoyed strong client relations with their brokers and agents, who were happy to work with them. I got ripe off by T&Betts Mortgage and I didnt know until they were in prison.No-One got in touch with me about what was going on.I been in my home for 21 years now something is not right. They refunded me several months of payments and then started deducting them again. BOA said they sold my note. We are prepared to discuss your situation and help determine the best course of action for you. Address: 100 Grove Rd #6, Thorofare, NJ 08086. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. She said wiring takes 24-48hours. Not sure why, my check arrived prior to the end of the grace period (15th). They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. Our audit objective was to determine whether Selene processed delinquent loans in accordance with HUD's requirements, especially Loss Mitigation program requirements. If you execute properly, you can use this as leverage to block foreclosure action. But ----- First, to try & avoid the woe with Selene Finance's piss poor customer service, their fee's, their harrassment if they don't see your payment in by the 1st (you do have a legal 15 day grace period but they ignore that) they will call you, they will call your family members, they will even call your work. It provides creative loan resolution strategies designed to preserve homeownership. They owe me money from loosening cashed payments and messing up my credit report while I purposely made payments to them every month even when they said I didnt have to until the modification was in place. Selene Author August 29, 2022 Blog The State of Post-pandemic Loss Mitigation Facing Servicers According to a report released by the Federal Reserve Bank of Philadelphia, around 2.15 million mortgages were in forbearance or past due as of April 7, 2022. What's up with them? The storys up above are so much like my story. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. http://www.fema.gov/ Selene Finance. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. They found my money in a limited escrow. My mortgage was sold to Selene in July of 2021. Try for free at rocketreach.co Please help me 21494968xx. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. (877) 768-3759. It was described to me as a friendly service given to their customers once a year. Where is the quality customer service? I see I missed a call from them but they didn't leave a message. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. Everyone here needs to file with the: The case status is Pending - Other Pending. The title company has requested a pay off. At worst, Selens is a fraudulant and criminal company. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. Please help!!! Thats where they should have contacted my attorney and the Trustee. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. From conversations with my representatives, there may be an investigation of Selen by my state. I had never heard of them. Resolved. I went thru all the steps to try and make this not happen. Selene Finance review: mortgage payments. Good luck to all. Arrived on the 14th at 12:50am. Once they find out the actual equity in your home they bully and try to force those that don't understand their rights out of their home. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. I am extraordinarily nervous! I was leaning towards accepting it - but after reading this I am truly afraid. Good Morning, My home is facing foreclosure. BBB does not endorse this company. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. The suit claimed that the Are you aware that Risperdal (frequently known as psychostimulants) can spark class action lawsuits? Since they are a debt collector, they must abide by the FDCPA. Two days later my bank informed me Selene was trying to take another $1150 out of my account. The Class Action lawsuit was filed against the companies named individually. stream Im sorry to hear this. Go figure. Hmm my wife and I hover at around 800 credit score. Please contact me. Click the Download arrow (near the Payment History tab), to download the . this is real selene (selene christ) (yes the mother of jesus christ the 2nd) seleney financy is not real. I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! I would and need to join selene lawsuit. After reading these comments, I have to say I'm more than a little concerned. Because my escrow account was in the negative and this was to get it caught up. This will surely increase the credibility of your complaint. Credit card companies are not required to give a grace period. We are victims of Salene as well. I will be doing the same, as my mother died, left me her house through a Trust and now that theyve bought the loan Ive been paying for through Community Loan Servicing for the past 2+ years as the Trustee/Beneficiary, they say I dont have authorization to discuss the account. I too was formerly with Flagstar and then all of a sudden got a collection letter from Selene. PLEASE Help He ended up having to sell his brokerage to another company that would not allow him to operate as a broker anymore. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. The supervisors and managers was overworked because there was not enough of . Financial planner in West Deptford Township, New Jersey. Im a victim of Selene finance. They won't talk to me. Where do we start with this lawsuit. Thank you to everyone and anyone who can help with my situation. Definition of Grace Period The term "grace period" refers to the passage of time that straightaway follows the repayment deadline for any financial obligation during which the borrower can make the payments without incurring any late fees or any other consequences due to failure to meet the deadline. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. You may also contact FEMA at Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. Selene Finance LLC. I had a loan modification through BOA. I had to pay my bank to stop them from being able to take ANYTHING out of my account ever again. Hi all, I tried reaching out to Step forward Michigan and was denied because I did not have a life changing event happen to me (hardship). Our credit has never been worse. Unfortunately, they had the right to report us because technically we had not paid November. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 | Consumer Access (nmlsconsumeraccess.org), Equal Housing Lender. Cindy J Ziegler They (Selene) acquired my debt and have offered me a mod, that if I accept, the first payment must be paid in 1 week. I tried to dispute but the customer service blocked and rejected my email. PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. Houston, TX 77042-4546. Mar 02, 2013 10:52 am EST. Headquartered in Houston, Texas, Selene Finance is a residential mortgage company with strong experience in all aspects of mortgage loan servicing. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. - Was first told it was mailed to us and that we cashed the check. Fast forward to December 2017. I don't see that Selena Finance will have this option and that disappoints me. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. I hope the worst for Selene. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. Selene Finance, LP (trading name, 2008-01-31 - ) Selene (trading name, 2021-03-05 - ) Agent Name Corporation Service Company d/b/a CSC-Lawyers Incorporating Service Company Agent Address 211 E. 7th Street Suite 620, Austin, TX, 78701, USA Directors / Officers. Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. I am trying desperately to help my mother not lose our house to Selen Finance. I honestly feel that they are just giving me the runaround. 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