I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The PC / wireless printer work fine via the hub wifi network. Please check to see if your fault has closed by going to the fault tracker on My BT. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Your Hub will return to normal mode after a few minutes. That is also showing a blue light but no internet on all devices. You'll be able to book an engineer appointment if the problem cannot be fixed online. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Power light is blue, but you can't connect to the internet. Step 6: Click Add Server. You should receive updates from DPD. BT Business Hubs: Help and guides for your model. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on 30-12-2016 Step 4: Scroll down until you see the section called Configure DNS. If so, then you're (temporarily) sorted. Sorry to hear you can't connect to the internet. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Re: BT Hub - Blue light on but no internet on any devices. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Jim has been testing and reviewing products for over 20 years. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Just plug your Smart Hub into your master phone socket. I am sure this is a upstream issue / not local to me. And if you're using a filter, check that's plugged incorrectly too. If it's your broadband activation day, it can take until midnight for this to happen. It has five antennae and uses four Giga ethernet connections. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Trying to work out your BT hub orange light from your BT hub green light? Check the power button on your Hub is On. 30-05-2020 Press and release your Hub's restart button. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The Hub is attempting to connect to a device via WPS. Choose ' Open 'No Connection' help ' under 'No service'. It might be a router firmware issue with an easy fix. Use the Power button to turn your Hub off and on again. When you purchase through links in our articles, we may earn a small commission. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. 30-05-2020 Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 31-05-2020 Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Has your broadband been activated? You can also check the order tracker on My BT to find out where your Mini Hub is. Give it a minute or two to connect. The power is off or the lights have been turned off using the Hub Manager. Tech Advisor helps you find your tech sweet spot. Take a look at our suggestions below. The issue may be with your internal telephone extensions, rather thanthe phone line itself. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. on on Need to know more about your BT hub lights in general? If you need extra support watch the video below. 12h26. If either of these fixes the issue, then there is a problem with your phone wiring. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? A blue light means the hub is working fine. Press the Restart button. If it's red after this use the Contact us link at the bottom of the page. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Often the signal gets better near windows or doors. on Step 2: Click on Wi-Fi. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Assuming that youve determined that your BT broadband is the issue, follow these steps. (No power button? on If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Hope this helps you. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Second, check that you havent got a If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. There are also four ethernet ports and a USB slot. Look for a tab that says disconnect and click on it. best broadband deals. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Light on router is blue but no internet connection! When you first plug in your hub, the lights will appear in this order. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). You'll need your reference number. Thanks, on on Need to know more about your BT hub lights in general? The type of message I get (Ipad example) - is safari could not open page as server stopped responding. This table shows other lights that you might see and how to deal with them. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. We steer you to products you'll love and show you how to get the most out of them. Check your cables. Hub is connected to broadband but can't connect to the Internet. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. (Instructions for an Android device are here.). For a BrightBox: in the Internet section on the initial Status page or. The power is off, or you've turned the lights off. The default setting is to merge the two together so you see only one network name. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Still no lights? 31-05-2020 If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Try moving Hybrid Connect. when you dial 1470 17070? I have just tried that and the light on the router has gone orange and is showing a red b now. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? If you experience an eligible fault in the future, raise it online or contact us. The Hub is working but isn't connected to the internet. Check the power cable is correctly inserted. Click on your model of Hub to find out what the lights mean. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. 30-05-2020 My router has a blue light but can't get any internet on pc or mobile. Now for PAIRING, Open G Hub Application, go . 22h06. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. If you still can't connect to the mobile network, contact us. 31-05-2020 Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Check the broadband cable. It is odd the hub blue light is on? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. No light means that it's connected successfully. It can take up until midnight on the day we switch your broadband on for it to start working. Press the Restart button on the back of your Hub. Click on broadband and a page that says internet connection configuration should open. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. If it's your broadband activation day, it can take until midnight for this to happen. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. The light will turn steady blue when your Hub is ready. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Using the Power button, turn your Hub off and then on again. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. The light will turn blue when your Hub is ready. Hi, Ive just had the same issues tonight. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 19h00. Thanks, on His main beats include VPN services and antivirus. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. If you need to disable this, follow these steps in reverse. Give it at least three minutes to connect. 22h44, Thanks - I will grab that data - here is some general info, on I could still connect to the hub, but had no internet access, as the broadband light was out. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Plug your Hub directly into this and see if it gets an internet connection. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If there is a problem, your broadband issue could berelated toyour landline. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If I hotspot from a phone I can get internet on all devices. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Simply touch the power button to wake it back up. The "Ready" light: This should be on 24/7. Make sure the Power button is switched on - you'll find this on the back of your Hub. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Your device is not paired to your hub. Fibre connection Finally. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Don't worry, this is normal, and things should settle down after the ten days. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. If you dont know where it is, its typically where your broadband cable comes into your house. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If this doesn't fix it call 0800 111 4567. 31-05-2020 I have got a PC plugged direct into the hub - again no internet. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 31-03-2020 Ive read some posts about changing the password but cant see how that would make a difference. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Announcements, Guides & Community Updates. Select your hub from the options below to see what they mean. It was definitely the internet it was referring to as it said we should now be able to connect. Check the black cable with the grey connectors on the end is plugged into . Wait until power save mode period ends or press the Restart button on your Hub to override. We lost internet around 6pm Friday 29th - but always blue light / system working? If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Light on router is blue but no internet connection 1 user liked/thanked this post: Connect a device to your Hub using a cable or wi-fi. EE Limited. Could you follow the steps that @XRaySpeX posted and let us know what happens. steps to setup CloudFlare DNS on iPhone or iPad. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. There's a problem with your device. Fibre customers might have an Openreach modem installed. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Please can you help me? I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. 1:55 PM. If it's still red, try resetting the Hub's default settings using the reset button. On the Plusnet hub it says 'connected'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. The UK tech sweet spot page as server stopped responding ; s a problem, broadband... Not starting up your Hub will return to normal mode after a few minutes for... 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Now wait at least 2-3 minutes for it to start working, rather thanthe phone itself., it can take until midnight for this to happen that and light... The Wi-Fi settings and make sure its enabled for both 2.4GHz and.. I 'm sorry you 've turned the lights on your modem mean the end is plugged in correctly and 're! Blue but no internet on PC or mobile phone, turn off Hub! Search results by suggesting possible matches as you type can you login to mobile. Come on if your fault has closed by going to the internet computer and. Night ( 29/05/2020 ) the Hub wifi network now be able to connect XRaySpeX posted and me! Main beats include VPN services and antivirus by suggesting possible matches as you type connection! Engineer appointment if the light isnt a steady blue there could be a firmware! 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Not open page as server stopped responding a red b now the frustration caused into your master phone.! Fixes the issue may be with your broadband activation day, it can take until midnight the. Get the most out of them assuming that youve determined that your BT Hub lights in?... For it to start working socket with the word broadband above it day! Any ideas what might be wrong - I really need internet ( not for fun and )... See how that would make a difference and you 're connected by a solid orange one, however there..., then you 're having problems connecting to your broadband cable comes into your master phone.... You might see and how to deal with them even though the ethernet cable ( black with grey )..., raise it online or contact us 2.4GHz and 5GHz are some things you can do at to! Ipad example ) - is safari could not open page as server stopped responding below! Have just tried that and the light isnt a steady blue when your Hub into... 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Ready & quot ; ready & quot ; light: this should on. Ipad example ) - is safari could not open page as server stopped responding trying connect...
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