From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Highly recommend crossing with deluxe cabin. Tripadvisor performs checks on reviews. OP. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. . I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. I booked a Standard Ticket allowing 60 days notice of change etc. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Its not a secret that the Spanish love the northern part of their country in summer. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Flexi Tickets mean bookings can be amended up to four hours before departure. . MH. Kind regardsLeah Brittany Ferries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. There are few parents who dont dread airports with kids. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. In the case of Standard and Flexi tickets, you pay fewer . Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Dear Mark, Thank you for your review. No kettles in cabins. Online. Score: 4.3/5 (13 votes) . In summary, here are the ways you can request a Brittany Ferries refund: CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. A full refund is granted if you cancel within 24 hours of booking. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Brittany Ferries offer different types of tickets to its customers. more. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. How is one supposed to contact this company? If you cancel you will only get a 75% refund. . Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Whethe Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. #3. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Plus special offers on kids meals are available on all crossings. I see you have - once again - amended your booking forms. Refunds will be issued within seven days. Yes just change it to another date. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Why not credit the original card? Next summers best beach holidays begin on Brittany Ferries. But what annoys me is having altered your crossing if you need to . Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. If you are exempt and have a doctors letter it will not be accepted. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Top. Date of experience: January 02, 2023 It all screams SCAM! Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. This email was sent January 10, 2023 3:49pm. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Prices at bar very reasonable. Tripadvisor performs checks on reviews. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Get inspiration, tips and holiday competitions straight to your inbox! Fees are in addition to any price increase that may apply. Aug 10, 2022. I liked the updated cost as each section of the booking was completed. Cancellation charges apply according to different ticket types. Is BF really so inflexible? Find out how we combat fake reviews. Brittany Ferries has a very limited refund policy. . Recommended experiences in and around Portsmouth. Suggested companies are based on peoples browsing tendencies. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Flexi : Free amendments up to 4 hours prior to outward sailing. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Brittany Ferries is your route to an extraordinary time in France and Spain. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Our booking was made with great patience by one of the staff who had to constantly repeat his words. read more. View full details. The ribs dry and stringy. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Successfully filing a chargeback can be tedious and difficult. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Cancellation: 0 - 13 days before travel. Maybe try searching. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Would not refund difference or apply to my booking when I phoned. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Many of us have questions in our minds regarding Brittany ferries refund rules. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Get inspiration, tips And holiday competitions straight to your inbox! Realted:- Premier Inn Cancellation Policy. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . It looks like you might be looking for Family Traveller US. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. JavaScript is disabled. Thank you Marcelo!!! Travel and Tourism. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. On 23 April the prices are: Economy 151. 3. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Date of experience: 05 January 2023. Standard 158. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Very disappointed about lack of inclusion of evening meal and breakfast. Brittany Ferries . (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Here are 8 tips for writing great reviews. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. The fastest way to amend or cancel your booking is through the online booking system. You can change it as many times as you like so don't worry about the exact date. or re book on other date ,,or tell them my situation ,,,thanks in advance. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. The reason given by their call centre was "the ship will sail on 21st June". Also purchased flexi ticket six days later you gave free upgrade when booking. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Global Rank. Bienvenue Brittany Ferries France. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. 2023 Trustpilot A/S. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Back to driving thru France to Spain. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. So down to the self service. Brittany Ferries General Ferry Booking Terms and Conditions. . Only given 3*. #1. Its deplorable customer service. How lovely it is to see our passengers sailing once more and going to Spain. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. No refund in case of a ticket booked in a special offer. I am sorry for the disappointment caused but hope you understand the need for change. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Overall it is a pleasant journey with somebody else doing the driving! Kind regardsLeah Brittany Ferries. FERRY ONLY. No reduction in ferry price because of this. We have Brittany Ferries bookings for late July (a Flexi ticket). Refunds can also be acquired in the form of vouchers. Then told they were fully booked. Please accept our apologies that the dining did not come up to the required standard. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Brittany Ferries also charges cancellation fees on its tickets. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Do you agree with Brittany Ferries's 4-star rating? Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Three weeks on and I still haven't managed to speak to somebody. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. 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